Refund policy

We have a 15-day return policy: you have 15 days from the day your item arrives to request a return.

The item has to come back in the same condition you received it — unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, write to us at goodhouse.visual@gmail.com. Returns are sent to: Calle de Valencia km 7.3, 50410 Cuarte de Huerva, Zaragoza, Spain.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the parcel. Items sent back without requesting a return first will not be accepted.

For any question about returns, write to goodhouse.visual@gmail.com.

Damage and problems
Please check your order as soon as it arrives and contact us straight away if the item is faulty or damaged, or if you received the wrong one, so we can look at it and put it right.

Exceptions — items that cannot be returned
Some items cannot be returned: perishable goods (such as food, flowers or plants), made-to-order products (such as special orders or personalised items) and personal care products (such as beauty products). We also cannot accept returns of hazardous materials, flammable liquids or gases. If you have a question about a particular item, get in touch.

We are unfortunately unable to accept returns of sale items or gift cards.

Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped within the European Union you have the right to cancel or return it within 14 days, for any reason and without giving a justification. As above, the item has to be in the same condition you received it — unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and tell you whether the refund has been approved. If it is approved, you will be refunded automatically to your original payment method within 10 working days. Bear in mind that your bank or card issuer can take some time to process and post the refund.
If more than 15 working days have passed since we approved your return, write to us at goodhouse.visual@gmail.com.